Due to the natural characteristics of these products, colour variations, irregularities, bowing towards the middle or bottom and warping/twisting can occur. Particularly rustic products can contain sticks and stitching which can be irregular and twisted. Please note that this is part of the ambience of the product.
The different textures and types of bamboo, jute, reed and grass and combinations thereof, will all perform differently in certain conditions. This is not a defect in the product but contributes towards the charm of the blind. Clients must understand that this product is made from a raw plant that is picked in swamps and marshes and go through drying processes to make them usable as blinds. EVERY SINGLE BLIND AND EVERY SINGLE SLAT PERFORM DIFFERENTLY! People either like it or they don’t. Therefore, if clients do not like a rustic, mostly uneven, look please do not sell them this product. If they do not like the irregularities that are part and parcel of the product don’t sell it to them.
The natural characteristics of these products may become more pronounced in damp humid conditions. These blinds should not be directly exposed to water. What I have found is that if a blind does have mildew on for some reason, you can immerse the entire blind in a weak solution of bleach and water. The blind then has to be placed flat, outside in full sun to dry completely. The mould should in most cases, unless very extreme, be removed. White spots may appear on the blind but will darken as the blind dries totally over a period, probably already back in the window. Remember, there is no guarantee on such a natural product! This is entirely at your own risk and must be handled with care and when sold please use discretion once you have determined the personality of the client.
Rolling these products up while still wet will decrease the life of the blinds. They will first go mouldy and then rot. Please ensure that blinds are dry before rolling them up.
It is strongly recommended that when not in use during the day with the windows or doors open the blinds are kept in the rolled up position especially at the coast to protect them against what the sea has to offer in the form of spray, mist and humidity.
This is a wonderful product to sell inland where it is more dry and the humidity factor is not so high.
Due to the nature of the product, a slight variation in the finished drop may occur because of expansion or shrinkage. The looser the material is woven, the more movement will occur in the product. This is quite natural.
Over a period of time the material will in all probability change colour. Lighter materials tend to become darker and the darker materials will fade with time. This discolouration will occur mainly on the outside face of the blind that is exposed to sunlight. Over a period of time fading will occur especially on the darker colours! Certain colours sooner than later.
There is NO GUARANTEE on any bamboo or related products against fading at any stage as the circumstances under which the blinds hang play a huge role in the speed of fading.
Please be aware that the amount of privacy you achieve and the amount of light transmitted can be deceiving when viewing bamboo materials. When selecting the blind for your purposes hold the sample up at a window during the daylight and up against a light at night time to simulate the effect you will achieve when the product is in the window.
What we call privacy blinds, viz the Sugar Cane range and Wicker are not total light blockout products. They are intended for privacy. Cracks of light will appear between the slats in the blinds and this cannot be avoided as they are hand woven. These blinds may slightly crinkle at the bottom of the blind. This can lead to a wave-like effect appearing at the bottom of the blind. This is caused by the way the blind is woven to achieve privacy. To combat this wavy, crinkly effect we do not put tape at the back of the privacy blinds as this tends to crease them up more. The tape is of not much purpose for the privacy blind as the fabric is woven tightly enough not to break loose on the edges.
Depending on the type of material, with its own unique characteristics, we determine which blinds to finish off with tape along the sides. Therefore, not all blinds will have side tape unless requested.
The darker shades tend to change colour from batch to batch. Try to order once off if you want to ensure that all blinds have more or less the same dyelot. We can never guarantee the same dyelot in different batches. We even find that there are colour variations in the same batch and then we sort them. The same applies to stained natural blinds as the undertone of the natural bamboo determines the outcome of the stain.
Fabric such as Wicker and Reed eg have a natural brown colour that we call carbonization. A special process is used to stain this fabric from natural to this colour and dyelots can never be exactly the same as the fabric goes through a “burning” process to achieve this look. These are then not painted or stained like the other products.
The blinds are issued with a cordlock and valance (150mm in drop) which makes the product highly attractive and very effective to manoeuvre. The purpose of the valance is not to cover the rolled up blind entirely but to hide the components attached to the headrail. The longer your blind, the thicker the roll.
Should you require a white plastic cleat with the product please indicate clearly on order and this will be issued with the blind as part of the product free of charge. Should you prefer a brass cleat they are sold at a nominal price (see under pricelist). Should you order these separately as stock or after the fact, the product will be charged for.
Should it be evident that these products are treated with disrespect, resulting in damage, unusual/unnatural warping or discolouration, these will not be replaced. Before a complaint is lodged, make sure that you do a full investigation into the reason for the problem, eg windows being left open, too close to the sea, no regular cleaning, window or door frames not fitting snugly into walls, wet or damp areas around the building, thickness and type of glass used for the openings etc.